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Accessibility Statement

Last Updated:

1. Our Commitment to Digital Accessibility

MAD Entertainment LLC ("MAD Entertainment," "we," "our") is dedicated to ensuring that our digital ticketing platform, event discovery tools, and booking services are fully accessible to all individuals, including individuals with disabilities.

We strive to adhere to the standards outlined in the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards established by the World Wide Web Consortium (W3C).

2. Platform Accessibility Features

Our engineering team continuously designs, builds, and tests our digital interfaces with accessibility at the forefront:

  • Keyboard Navigation: All interactive elements, menus, checkout buttons, modal dialogues, and form inputs are navigable using standard keyboard tab sequences and focus rings.
  • Screen Reader Compatibility: We utilize semantic HTML5 landmarks (<nav>, <main>, <header>, <footer>), structured heading hierarchies (h1 through h4), and descriptive ARIA labels for dynamic UI components.
  • Color Contrast & Readability: Text elements, badges, and icons meet or exceed the minimum 4.5:1 color contrast ratio against background surfaces.
  • Touch Targets & Viewports: Minimum $44 \times 44\text{px}$ touch targets on all mobile and responsive breakpoints ($320\text{px}$ to $1440\text{px}$) with zero horizontal scrolling.
  • Alternative Text: Event posters, branding emblems, and media assets include descriptive alt text.

3. Venue & Physical Event Accessibility

While MAD Entertainment provides digital ticketing services, physical accessibility accommodations at event venues (such as wheelchair-accessible seating, designated viewing platforms, and American Sign Language interpreters) are managed by individual venue operators.

  • Accessible Seating Tickets: When available, dedicated ADA/accessible seating tiers can be selected directly on the event booking page.
  • Venue Coordination: If you require special physical accommodations at an upcoming event, please contact our support team in advance so we can assist in coordinating with the venue staff.

4. Accessibility Feedback & Assistance

We welcome your feedback and are committed to resolving any accessibility barriers you may encounter. If you experience difficulty accessing any part of our website, or if you need assistance purchasing tickets, please contact our designated Accessibility Coordinator: