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Communication Preferences

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1. Managing Your Communication Channels

At MAD Entertainment LLC ("MAD Entertainment," "we," "our"), we provide transparent, granular control over how and when we communicate with you across email, SMS text messaging, and web push notifications in the United States.

2. Categories of Communications

We send two distinct categories of electronic communications:

A. Essential Transactional & Security Notices (Mandatory)

These communications are required to administer your account and fulfill ticket purchases:

  • Digital ticket receipts, payment confirmation invoices, and QR code access passes.
  • Security One-Time Passwords (OTPs) and account password resets.
  • Critical operational alerts regarding event cancellations, venue relocations, or emergency postponements.
  • Note: Because these messages are essential to fulfilling your paid orders, you cannot opt out of transactional notices while holding active tickets or an open account.

B. Promotional & Marketing Updates (Optional / Opt-In)

  • Announcements for upcoming concert tours, featured DJ nights, and exclusive early-bird presale codes.
  • Curated entertainment digests and city-specific event recommendations.
  • Special seasonal promotional discounts and VIP ticket upgrades.

3. How to Update Your Preferences

You can customize your communication preferences at any time through the following channels:

1. In-App Preference Center

  • Log into your account at https://www.madentertainments.net/dashboard.
  • Go to Account Settings $\longrightarrow$ Notifications & Communication Preferences.
  • Toggle your preferred email and SMS subscription channels on or off.

2. Email Unsubscribe Links

  • Every promotional or newsletter email sent by MAD Entertainment includes a single-click "Unsubscribe" link in the footer. Clicking this link immediately removes your email address from that marketing list.

3. SMS Opt-Out

  • Reply "STOP" to any marketing or promotional text message to instantly terminate SMS notifications.

4. Processing Time & Support Assistance

  • Email and SMS opt-out requests are processed automatically and take effect within twenty-four (24) hours.
  • If you continue to receive unwanted communications after updating your preferences, please contact our support team at privacy@madentertainments.net and we will manually review your account.

5. Contact Information