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Refund & Cancellation

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1. Overview & General Policy

At MAD Entertainment LLC ("MAD Entertainment," "we," "our"), our goal is to provide a seamless and trustworthy ticketing experience for all live shows, DJ events, concerts, and entertainment performances across the United States.

This Refund & Cancellation Policy outlines the conditions under which ticket purchases made on https://www.madentertainments.net are eligible for refunds, credits, or exchanges. All transactions are conducted in US Dollars (USD).

2. Standard Final Sale Rule

Except as explicitly specified in this policy or required by applicable United States federal or state consumer protection laws:

  • All ticket sales are final.
  • Once a ticket order has been confirmed, paid, and an official booking reference/QR code pass has been issued, tickets cannot be returned, cancelled, or exchanged for a different event due to personal scheduling conflicts, buyer remorse, or failure to attend.

3. Cancelled Events

If an event is permanently cancelled by the artist, venue, or event producer without a rescheduled date:

  1. Automatic Full Refund: We will automatically initiate a full refund for the face value of the purchased tickets to the original payment method used at checkout.
  2. Notification: All registered ticket holders will receive an immediate cancellation advisory via email with transaction reference details.
  3. Processing Timeline: Refunds are transmitted to our payment processor (Stripe) within forty-eight (48) hours of the formal cancellation notice. Financial institutions generally take between five (5) to ten (10) business days to reflect the credited funds in your bank account or credit card statement.

4. Postponed or Rescheduled Events

If an event is postponed or moved to a new date/time or alternate venue:

  • Ticket Validity: Your original tickets and QR codes will automatically remain valid for entry on the newly scheduled date. No exchange or re-issuance is necessary.
  • Refund Window for Rescheduled Dates: If you are unable to attend the rescheduled performance, you may request a refund within the designated refund window (typically fourteen (14) calendar days from the official postponement announcement, unless otherwise mandated by event organizers).
  • Expiration of Refund Window: After the refund request window closes, all tickets remain valid for the new date and no further refund requests will be accepted.

5. Non-Refundable Items & Service Fees

Unless an event is permanently cancelled, the following items are non-refundable:

  • Convenience & Processing Fees: Merchant processing costs and ticketing platform delivery charges incurred during checkout.
  • Add-ons & VIP Perks: Completed merchandise shipments or customized VIP hospitality packages that have already been fulfilled.
  • Post-Event Inquiries: No refund requests will be considered after an event has taken place.

6. Venue Refusal of Admission & Age Restrictions

Refunds will not be granted if an attendee is refused entry or ejected from a venue due to:

  • Failure to present a valid government-issued photo ID confirming age requirements (e.g., 21+ or 18+ events).
  • Intoxication, disorderly conduct, or non-compliance with venue safety protocols.
  • Possession of prohibited items, weapons, or unauthorized recording equipment.
  • Attempting to enter with duplicate, forged, or previously scanned QR codes.

7. Chargebacks & Payment Disputes

We encourage customers to contact our support team directly to resolve billing discrepancies or refund eligibility questions.

Initiating an unauthorized or fraudulent chargeback with your bank or credit card issuer violates our Terms of Service and may result in the immediate cancellation of all active tickets, forfeiture of loyalty rewards, and permanent suspension of your MAD Entertainment account.

8. How to Request a Refund or Inquiry

To inquire about refund eligibility for a cancelled or rescheduled performance, please follow these steps:

  1. Open the Ticket Support Portal or submit a ticket lookup request.
  2. Provide your Booking Reference ID (e.g., MAD-2026-ABCDE) or Payment Transaction ID.
  3. Detail the specific reason for your request.
  4. Alternatively, email our support team directly at refunds@madentertainments.net.

9. Contact Information