Skip to main content

Ticketing Policy

Last Updated:

1. Scope & Ticketing Principles

This Ticketing Policy governs all ticket issuances, entry passes, digital credentials, and admission rules for events booked through MAD Entertainment LLC ("MAD Entertainment," "we," "our").

Our platform operates as the authorized ticketing agent for curated concerts, DJ performances, comedy shows, and live entertainment in the United States. By purchasing or holding a MAD Entertainment ticket, you agree to comply with this policy and all venue-specific entry rules.

2. Ticket Issuance & Digital QR Pass Security

  • Issuance: Upon successful payment confirmation, tickets are generated electronically and made available immediately in your Dashboard, as well as sent via email and downloadable PDF pass.
  • Single-Scan QR Codes: Each ticket is encrypted with a unique, cryptographically generated QR code. Each QR code allows exactly one (1) single scan entry at the venue gate.
  • Duplication Warning: If multiple copies of a ticket or screenshot are presented at the gate, the venue scanner will grant admission only to the first copy scanned. Subsequent attempts with the same QR code will register as "Already Scanned" and will be denied entry without exception.

3. Lost, Misplaced & Unretrieved Tickets

If you cannot locate your confirmation email or digital pass:

  1. Log into your MAD Entertainment account and navigate to My Tickets in your user dashboard.
  2. If you purchased as a guest, use our self-service Ticket Recovery Tool by entering your Booking Reference ID or Payment Transaction ID.
  3. If you still require assistance, our support team can verify your identity and re-issue your digital pass prior to the event start time by emailing support@madentertainments.net.

4. Ticket Transfers & Resale Prohibitions

  • Personal Transfers: You may transfer tickets to friends or family members using the authorized transfer feature within your dashboard, provided the recipient meets all age and ID requirements for the event.
  • Unauthorized Resale & Scalping: Reselling tickets above face value through unauthorized secondary platforms, ticket scalping, or speculative ticket listings is strictly prohibited and constitutes a material breach of our Terms of Service.
  • Ticket Invalidation: MAD Entertainment reserves the right to void and cancel tickets suspected of being acquired through bot automation, stolen credit cards, or unauthorized resale without prior notice or refund.

5. Venue Admission & Entry Requirements

Admission to any event is contingent upon compliance with the following mandatory conditions:

  • Government-Issued Photo ID: Attendees must present a valid, unexpired United States driver's license, state ID card, military ID, or international passport matching the name on the ticket or confirming the age requirement of the event (e.g., 18+ or 21+).
  • Security Screening: Venues require standard security screenings, including bag checks, metal detectors, and wanding. Refusal to undergo security screening will result in denial of entry without refund.
  • Right of Admission Reserved: Venue management and security personnel retain the ultimate right to refuse admission or eject any person whose conduct is deemed disorderly, disruptive, or dangerous to other patrons, artists, or staff.

6. Event Capacity & Seating Arrangements

  • General Admission (GA): GA tickets grant access to designated standing or general admission areas on a first-come, first-served basis. GA tickets do not guarantee a reserved seat.
  • Reserved & VIP Seating: VIP and reserved tier tickets grant access to specifically demarcated sections, tables, or viewing areas as described on the event listing page at the time of purchase.

7. Contact Information

For questions regarding ticket validation, QR scanning, or venue entry policies: