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Data & Account Deletion

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1. Right to Data Erasure & Account Deletion

At MAD Entertainment LLC ("MAD Entertainment," "we," "our"), we respect your autonomy over your personal data. In accordance with United States federal standards and applicable state privacy frameworks (including CCPA/CPRA, VCDPA, CPA, and others), you have the right to request the deletion of your personal information and the permanent closure of your user account.

2. What Data Is Deleted Upon Request

When your account deletion request is verified and executed, we permanently remove or cryptographically anonymize:

  • Account Credentials: Name, email address, password hashes, mobile phone number, and Google OAuth associations.
  • Profile Metadata: Saved preferences, communication subscription records, and search histories.
  • Support Records: Non-essential customer service tickets, feedback submissions, and uploaded attachments.

3. Statutory Exceptions & Retained Records

In compliance with United States legal, financial, and regulatory obligations, certain limited data must be retained even after an account deletion request is processed:

  • Financial & Tax Records: Transaction receipts, sales tax calculations, and Stripe payment reference IDs are retained for seven (7) years to satisfy IRS and state department of revenue audit requirements.
  • Active Event Admission Passes: If you hold active tickets for an upcoming event, your ticket data cannot be deleted until the event has concluded or the tickets have been refunded.
  • Fraud Prevention & Security Logs: Anonymized IP connection logs and chargeback history retained strictly to prevent fraud and protect platform integrity.

4. Step-by-Step Deletion Request Procedure

You can submit an account or data deletion request through either of the following channels:

Option A: In-App Self-Service

  1. Log into your account at https://www.madentertainments.net/dashboard.
  2. Navigate to Account Settings $\longrightarrow$ Privacy & Security.
  3. Click "Request Account Deletion" and confirm via the OTP verification sent to your registered email or phone.

Option B: Direct Privacy Team Request

Send an email to privacy@madentertainments.net with the subject line: "Data Deletion Request". Please include:

  • Your full name and registered account email address.
  • Confirmation of whether you wish to delete specific records or delete your entire account.

5. Verification & Processing Timelines

  • Identity Verification: To protect your account against malicious or unauthorized erasure, we will verify your identity via email OTP or security confirmation before executing the deletion.
  • Processing Period: Deletion requests are processed within thirty (30) calendar days of identity verification. You will receive a final confirmation email once all eligible data has been permanently removed from our primary production databases.

6. Contact Information