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Payment Policy

Last Updated:

1. Overview & Currency

This Payment Policy governs all financial transactions, checkout authorizations, billing procedures, and fees associated with ticket purchases on https://www.madentertainments.net.

MAD Entertainment operates exclusively in the United States. All pricing, itemized fees, taxes, and transactions are processed in US Dollars (USD).

2. Accepted US Payment Methods

We accept major electronic payment methods supported by our primary payment infrastructure partner, Stripe:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, and JCB.
  • Digital Wallets: Apple Pay, Google Pay, and Link by Stripe.
  • Bank Payments: Direct ACH transfers for high-volume corporate bookings and VIP group packages (upon verified request).

We do not accept cash, personal checks, money orders, or non-certified payment instruments.

3. Payment Security & PCI-DSS Compliance

The security of your financial data is paramount:

  • PCI-DSS Level 1 Certification: All payment card transactions are tokenized and processed via Stripe's encrypted payment gateway.
  • No Local Storage of Card Details: MAD Entertainment does not store, process, or view full credit card numbers, CVV security codes, or PINs on our servers.
  • 3D Secure & Fraud Detection: Transactions are monitored in real time using automated risk evaluation and 3D Secure authentication (Visa Secure, Mastercard Identity Check) to prevent fraudulent card usage.

4. Sales Tax, Municipal Fees & Transparent Pricing

  • Applicable US Sales Taxes: Sales taxes are calculated automatically based on the specific venue location and applicable state, county, and municipal entertainment tax rates in compliance with United States tax nexus regulations.
  • Itemized Checkout: Prior to payment submission, the order summary displays a transparent, itemized breakdown of the base ticket face value, platform service fees, applied coupon discounts, and applicable taxes.
  • No Hidden Fees: We adhere to strict all-in pricing principles—all mandatory costs are clearly displayed before final purchase confirmation.

5. Billing Authorization & Transaction Confirmation

  • Immediate Settlement: When you click "Pay Now" or "Book Now," your payment method is charged immediately for the total authorized amount.
  • Electronic Receipts: A detailed digital tax receipt and transaction reference number are dispatched to your verified email address immediately following payment settlement.
  • Failed Transactions: If a transaction is declined due to insufficient funds, incorrect billing zip codes, or card issuer fraud blocks, the temporary ticket reservation will expire, and tickets will be returned to public inventory.

6. Chargebacks, Disputes & Fraud Prevention

Customers agree to contact MAD Entertainment customer support prior to initiating a formal chargeback with their card-issuing bank.

If a chargeback or dispute is filed:

  1. MAD Entertainment will provide the payment processor and issuing bank with complete transaction records, IP logs, email delivery logs, and QR code scan status.
  2. In the event of an unjustified or fraudulent chargeback, the associated tickets will be immediately invalidated, and the user's account may be permanently barred from future purchases.

7. Contact Information

For billing questions, tax invoice requests, or transaction support: